Going the Extra Mile

All Harnett Health employees agree to meet certain standards of performance:

 

Every

customer is my customer.

I will

introduce myself to every team member and customer, and address people by name, whenever possible.

I will

smile and greet everyone, making eye contact. Say “please” and “thank
you” when appropriate.

I will

actively listen to others without interruption.

I will

value everyone’s time. Address customer requests promptly or “hand-off”
to someone who can.

I will

anticipate customer needs, asking, “Is there anything else I can do for you?”

I will

offer a blameless apology for any inconveniences.

I will

show courtesy and respect to all.

I will

speak positively.

I will

make time to assist other team members without being asked.

Some of our employees “go the extra mile”.  These “GEMs” exceed the above expectations.  They are role models that demonstrate the highest qualities of professionalism and customer care.

 

Any employee can be nominated for GEM of the Quarter by filling out this form.