ABOUT THE PATIENT PORTAL
What is the patient portal?
The patient portal is a secure, confidential and easy to use website that gives patients 24-hour access to their personal health information from anywhere that has an internet connection. The portal uses encryption technology to deliver secure communication between patients and providers. Patients will need to access the portal using a secure username and password. The patient portal is administered and maintained by MEDITECH on behalf of Harnett Health. The portal meets the Stage 2 Meaningful Use objectives required by the American Recovery and Reinvestment Act providing patients the ability to view their health information online.
Is the portal secure?
Your security is important to us. We are committed to protecting your privacy. Your name and email address will be treated with the same care and privacy given to your health records and will never be sold or leased by Harnett Health or MEDITECH. We use techniques to encrypt, safeguard, and secure your personal information. For more information, please review the Harnett Health Notice of Privacy Practices (NPP).
What are the User’s Terms & Conditions?
When you enroll, you will accept our user Terms & Conditions. You can view them anytime by clicking: Meditech patient portal T&C.
What information can I access through the portal?
You will be able to see your upcoming appointments, visit history, and results of all labs and imaging procedures completed June 1, 2013 or later. Please note, procedures may take up to 36 hours before the results are available on the portal.
How do I sign up for the patient portal?
EMERGENCY & INPATIENTS: During registration at the hospital, you were asked to provide a valid email address. If you provided one at that time, you would have received an email with a one-time user name, temporary password, and a link to the login screen to complete enrollment. Once you have completed that process, you may access the portal through the Existing Users button.
OUTPATIENTS: If you provided a valid email upon registration, you will need to use the New Users button above to self-enroll. You will need your Medical Record number (begins with an “M”) as well.
IF YOU DID NOT PROVIDE AN EMAIL ADDRESS while you were a patient, you will need to visit the Health Information Management (HIM) department at Betsy Johnson Hospital in person to begin this process. You will need a valid ID. Please call (910) 892-1000 ext 4129 for more information.
How will Harnett Health use my email?
You will receive emails if you request a password reset, or when there is new activity on your portal account. Your name and email address will be treated with the same care and privacy given to your health records and will never be sold or leased by Harnett Health or MEDITECH. Your email will NOT be used for any marketing or billing activities.
Can my spouse and I share one patient portal?
No. Medical information is very sensitive in nature and each user must have his/her own access. At this time, Harnett Health is only granting the patient access to his/her medical record on the portal. Anyone designated as Healthcare Power of Attorney will need to come in person to the Health Information Management (HIM) department at Betsy Johnson Hospital.
Can my spouse and I share the same email address?
No. The portal associates one email address per patient. If two people attempt to enroll with the same email address, it will display an error message.
Will children have access to the portal?
At this time only those over age 18 will have access to the patient portal. Parents of individuals who are under 18 must come into the HIM department at Betsy Johnson Hospital to obtain copies of their minor child’s records.
Can I send my information to another physician or hospital?
Yes, but only after you have obtained their eHealth address. This is a special, secure way to send the health information electronically. You will have to obtain this from the physician’s office or hospital you wish to send the information.
Who do I contact if I have questions about using the portal?
Portal assistance is offered Monday-Friday 8:30 am – 4:30 pm, excluding holidays. Contact 910-892-1000 ext 4129.
What if I forget my username and/or password?
There is a link on the front page of the portal- click Forgot Login ID if you have forgotten your username. Click Forgot Password if you have forgotten your password.
Why can’t I open a PDF or other document?
Why can’t I see results for procedures done?
It takes 36 hours for results to post to the portal. Harnett Health designated June 1, 2014 as the beginning date to begin sending this information to the portal, so for any visit prior to this date only the visit date will display.
Can I pay my bills through the portal?
The best way to pay your bills is through this secure LINK with Acryness
How do I use the portal?
To watch a video tutorial, please click HERE to go to our YouTube video
To access the patient consent form, please click here: http://myharnetthealth.org/patient-forms-2/