Patients & Visitors
Exceptional healthcare begins with the compassionate and experienced people you’ll find at Harnett Health. For over 75 years we’ve continually brought new medical services and treatments to those in Harnett and surrounding counties. State-of-the-art equipment and advanced technologies are key. Medical imaging, emergency services, physical and cardiac rehabilitation, outpatient surgeries and our birthing center are just a few of the many ways we’re looking out for your good health. You can count on everyone at Harnett Health to take care of you, help you feel better and make you feel welcome.
Our Facilities are Tobacco-Free
As a healthcare organization, we promote healthy lifestyles. Therefore, we are a tobacco-free organization. Please do not smoke or use smokeless tobacco on our campuses. This helps protect our patients as well as our staff from second-hand smoke. If you’re a tobacco user, your healthcare provider can assist with treatment options while you are in the hospital to help you curb your urge. If you would like assistance with quitting, please call Quitline-NC at 800-784-8669 or visit them online at www.QuitlineNC.com.
Room assignment are based on your diagnosis and bed availability the day you’re admitted. Patient rooms have been designed with concern for your privacy, comfort, and health needs. Some rooms at Betsy Johnson Hospital are semi-private, meaning you may have another patient in the room with you. At Central Harnett Hospital, all rooms are private.
Your bed has push-button controls so you can adjust the height of the bed as well as lift the head and foot areas up and down. Please keep your upper bedrails up at all times for your personal safety.
The remote control operates the lights, television, and the nurse call bell. If you need help with the remote, please let us know.
Betsy Johnson Hospital has a gift shop at the main entrance that sells balloons, arrangements, gifts, snacks, personal toiletry items, and a variety of other items. The gift shop is open Monday through Saturday from 9am to 6:45pm and on Sundays from 1pm to 6:45pm. At the present time, Central Harnett Hospital does not have a gift shop.
Knowing what medications you take and learning about them is very important. For your convenience, we have included a medication card in your My Important Papers admission packet. Unless you’re asked by your physicians to bring your medications with you, please leave them at home. During your stay, your physician and nurse will coordinate the medicines you take. if you require additional education about your medications, please ask your nurse.
Our Nutritional Services Department staff will make sure your meals are nutritious and taste good while adhering to the diet prescribed by your physician.
Our patient’s health and safety is our top priority. We conduct regular fire alarms and disaster drills as part of our continual training. You may hear alarms or overhead announcements stating the purpose of the alarm. If a drill occurs while you are here, please stay in your room and remain calm. Our staff is trained in fire protection as well as other emergency preparedness situations, and we will instruct you on what to do if there is an actual emergency.
Photos, Videos, Cellphones and Contacting the Press about a Story
Patient privacy laws limit the use of cameras and video devices, including cameras on cellphones. Even if you are videotaping your own story, you may inadvertently capture another patient or patient information in the background. Visitors may only use cameras in a patient’s private room and only with the patient’s consent.
Occasionally, patients will have positive, newsworthy stories they would like to have shared with the local news, and we support showcasing your positive story. Because of federally-regulated patient privacy laws, it is imperative that you contact your nurse before contacting the newspaper so we may provide the proper consent forms before the reporter and photographer are on site. Failing to do so may have the news media escorted off premises.
Interpreters & Special Needs
If you need a language interpreter, please tell your nurse. For the Hearing Impaired, we provide telecommunication devices (TDD) for hearing-impaired patients. Your nurse will make these arrangements for you.
Quality, Compassionate Care is Key
If you would like to discuss your stay or have concerns, please contact our Patient Advocate at extension 4162. After regular business hours, please ask to speak with a Nursing Supervisor.
Do you have a patient safety event or concern about a health care organization?
- How do you file a concern?
- Online: Submit a new patient safety event or concern. | Submit an update to your incident. (You must have your incident number)
- E-mail: email@example.com
- For general questions, contact Customer Service at 630-792-5800.
- Fax: 630-792-5636
- Mail: Division of Accreditation, The Joint Commission, One Renaissance Boulevard, Oakbrook Terrace, IL 60181
- What information do you need to include?
- The name and address of the organization.
- Tell us about your concern in one or two pages.
- Give us your name, address or e-mail address if you would like follow-up information sent to you.
- What happens to your incident?
- We check for other patient safety events about the organization.
- We may write to the organization about your concern.
- Sometimes, we visit the organization to see if there is a problem in meeting the requirements that deal with your concern.
- We will not share your name with the organization unless you say it is OK
- What can you do about concerns that The Joint Commission cannot help with?
- You may want to talk to the organization about your concern.
- Your state’s department of health may be able to help.