Staying Safe is Our Mission. So Is Your Health
Welcome to Harnett Health
Exceptional healthcare begins with the compassionate and experienced people you’ll find at Harnett Health. For over 75 years we’ve continually brought new medical services and treatments to those in Harnett and surrounding counties. State-of-the-art equipment and advanced technologies are key. Medical imaging, emergency services, physical and cardiac rehabilitation, and our outpatient surgeries are just a few of the many ways we’re looking out for your good health. You can count on everyone at Harnett Health to take care of you, help you feel better and make you feel welcome.
Financial Assistance Policy & Application
Harnett Health’s Financial Assistance program provides financial assistance for qualifying patients who need help paying for emergency or medically necessary care they receive at Cape Fear Valley, Highsmith Specialty Hospital, Bladen Healthcare, Hoke Healthcare, Harnett Healthcare and all CFV owned clinics.
- Charity (indigent) – household income that is equal or less than 200% of the Federal Poverty Guidelines. Qualifying applicants will be responsible for a co-pay, then will receive 100% assistance with their hospital obligation.
- Uninsured – patients with no health insurance. All uninsured patients will receive a minimum of 40% discount.
- Medically Indigent – patients who:
- Have health coverage, but it does not provide full coverage for all their medical expenses, and
- These medical expenses, in relation to their income, would make them indigent if they were forced to pay full charges.
- Limited Means – Income between 201% and 500% of the Federal Poverty Guidelines. Qualifying applicants will receive partial assistance. Those who have limited means will receive care at a discount. Discounts are on a sliding scale and range from 25% to 75%.
- Interest-Free Payment Arrangements – allows a patient up to six months to pay an outstanding balance without accruing interest
Patients must fill out an application to apply and must meet the eligibility requirements listed below to qualify.
Who is eligible for Financial Assistance and what are the requirements?
The program helps low-income, uninsured, or underinsured patients who need help paying for all or part of their medical care. Patients are eligible for Financial Assistance when their Family Income is at or below 200% of the Federal Poverty Guidelines https://aspe.hhs.gov/poverty-guidelines.com. Other documentation as mentioned below and in our Financial Assistance policy may be required to determine eligibility. Any patient who meets the criteria may be eligible for financial assistance.
- Income from all sources
- Copies of statements from savings and checking accounts, certificates of deposit, stocks, bonds, money market accounts, etc.
- Value of assets including home and real estate
- Monthly expenses
- Number of dependents
- Copies of most recent pay stubs (three months)
- Copies of most recent state and federal income tax forms, including documentation (see policy)
Patients who are eligible for medical financial assistance will not be charged more than amounts generally billed (AGB) for emergency or other medically necessary care to patients with insurance (AGB, as defined by IRS Section 501(r)).
What does the program cover?
Financial Assistance covers Cape Fear Valley, Highsmith Specialty Hospital, Bladen Healthcare, Hoke Healthcare, Harnett Healthcare and all CFV owned clinics. Not all costs are covered; hearing aids, cosmetic surgery, non-urgent or elective care and/or optical.
How do I Apply?
You can get an application from any of the following sources:
- Any of our hospitals or clinic registration desks
- Through the myChart web portal or select the ‘Financial Assistance Application’ button above
- Call 8 a.m. to 5 p.m. Monday through Friday (910) 615-7070.
- By mail (at no cost); just call and request it to be sent to you
- Download and print the application by clicking the link provided above
Please mail completed applications (with all required documentation and information specified in the application instructions) to PO Box 2000, Fayetteville, NC 28302, Attention Financial Assistance Specialist, or by giving it to the person at the Hospital or Clinic registration desk.
Your application, with required documentation is then reviewed. If there is something missing, we will notify you and provide you a chance to provide it, so the application can be considered.
NOTICE: As of March 10, 2022, billing and customer service office in the E. Newton Smith Center at 227 Fountainhead Lane, Fayetteville has closed. We apologize for any inconvenience this may cause. Please contact Patient Financial Services for assistance at (910) 615-7070, from 8 a.m. to 5 p.m., Mondays through Fridays. Patients can also use the myChart web portal or app to reach out to discuss billing issues.
Is there language assistance?
How can I get a copy of Harnett Healthcare’s Financial Assistance Policy?
You can print a copy of the policy here.
You can also ask for a free copy of Harnett Healthcare’s Financial Assistance policy by calling (910) 615-7070.
For help or questions about the Financial Assistance application process, please call (910) 615-7070, or inquire at our registration desks in the hospital or clinics.
For full information on the Financial Assistance Program, please see the Financial Assistance Program Guidelines Policy below.
Disclaimer: Machine Readable File of Items and Services
Pursuant to the 2020 Hospital Outpatient Prospective Payment System (OPPS) rule issued by Centers for Medicare and Medicaid Services (CMS), HARNETT HEALTH SYSTEM, BETSY JOHNSON AND CENTRAL HOSPITALS are providing online access to a Machine-Readable file of Items and Services. “Machine-readable” means that the data file can be easily processed by a computer. This file will be updated at least annually.
For each hospital item or service provided to patients, the Machine Readable File of Items and Services specifies the hospital standard (gross) charge, discounted cash price (for an individual who pays cash), and the minimum and maximum charge that a hospital has negotiated with a third-party payer. Additionally, this file contains payer-specific negotiated charge amounts as required by CMS.
It is important to note that contracts negotiated between hospitals and payers use many different, and frequently unique, reimbursement methodologies. Hospital reimbursements for clinical services, i.e., charges, may be conditionally paid based on other services provided, or bundled into the payment for other services. Reimbursements also may vary due to other negotiated, complex criteria specific to particular payer contracts. Consequently, using the Machine Readable File of Items and Services to conduct comparisons of contracted payment rates for specific line items across payers may not accurately reflect total contracted reimbursement rates.
*Last Updated 3/23/23
*Last Updated 3/23/23
Our Facilities are Tobacco-Free
As a healthcare organization, we promote healthy lifestyles. Therefore, we are a tobacco-free organization. Please do not smoke or use smokeless tobacco on our campuses. This helps protect our patients as well as our staff from second-hand smoke. If you’re a tobacco user, your healthcare provider can assist with treatment options while you are in the hospital to help you curb your urge. If you would like assistance with quitting, please call Quitline-NC at 800-784-8669 or visit them online at www.QuitlineNC.com.
Room assignment are based on your diagnosis and bed availability the day you’re admitted. Patient rooms have been designed with concern for your privacy, comfort, and health needs. Both Hospitals have private rooms.
Your bed has push-button controls so you can adjust the height of the bed as well as lift the head and foot areas up and down. Please keep your upper bedrails up at all times for your personal safety.
The remote control operates the lights, television, and the nurse call bell. If you need help with the remote, please let us know.
Betsy Johnson Hospital has a gift shop at the main entrance that sells balloons, arrangements, gifts, snacks, personal toiletry items, and a variety of other items. The gift shop is open Monday through Saturday from 9am to 6:45pm and on Sundays from 1pm to 4:45pm. At the present time, Central Harnett Hospital does not have a gift shop.
Knowing what medications you take and learning about them is very important. For your convenience, we have included a medication card in your My Important Papers admission packet. Unless you’re asked by your physicians to bring your medications with you, please leave them at home. During your stay, your physician and nurse will coordinate the medicines you take. if you require additional education about your medications, please ask your nurse.
Our Nutritional Services Department staff will make sure your meals are nutritious and taste good while adhering to the diet prescribed by your physician.
Our patient’s health and safety is our top priority. We conduct regular fire alarms and disaster drills as part of our continual training. You may hear alarms or overhead announcements stating the purpose of the alarm. If a drill occurs while you are here, please stay in your room and remain calm. Our staff is trained in fire protection as well as other emergency preparedness situations, and we will instruct you on what to do if there is an actual emergency.
Photos, Videos, Cellphones and Contacting the Press about a Story
Patient privacy laws limit the use of cameras and video devices, including cameras on cellphones. Even if you are videotaping your own story, you may inadvertently capture another patient or patient information in the background. Visitors may only use cameras in a patient’s private room and only with the patient’s consent.
Occasionally, patients will have positive, newsworthy stories they would like to have shared with the local news, and we support showcasing your positive story. Because of federally-regulated patient privacy laws, it is imperative that you contact your nurse before contacting the newspaper so we may provide the proper consent forms before the reporter and photographer are on site. Failing to do so may have the news media escorted off premises.
Interpreters & Special Needs
If you need a language interpreter, please tell your nurse. For the Hearing Impaired, we provide telecommunication devices (TDD) for hearing-impaired patients. Your nurse will make these arrangements for you.
Quality, Compassionate Care is Key
During Your Stay
Please speak with your nurse or nursing supervisor if you have any questions or concerns about your care. If your issue still is not resolved, then contact the Patient Relations Department at (910) 766-7126. You also have the right to file your complaint with either:
Global Compliance, please call 866-418-2850
North Carolina Division of Public Health
- 1931 Mail Service Center
Raleigh, NC 27699