Angier Medical Services Earns an EXCELLENCE THROUGH INSIGHT Award
for Overall Patient Experience in the CG-CAHPS Database
Angier, NC (July 31, 2014) – Angier Medical Services, a physician practice of Harnett Health System, was recently recognized with an Excellence through Insight award for Overall Patient Experience in the CG-CAHPS database by HealthStream, Inc. (NASDAQ: HSTM).
Angier Medical Services was awarded this honor for its commitment to excellence in patient care. To qualify for an award, a hospital must have been a patient satisfaction-tracking client of HealthStream in 2013, scored in the 75th percentile or higher, and surveyed a minimum of 100 patients. Angier Medical Services was chosen for receiving the highest ratings in Overall Patient Experience clinic satisfaction from among HealthStream’s clients, as well as exceeding industry standards. With a score of 92.7%, Angier Medical Services was the only practice in North Carolina to be recognized and ranked among the Top 5 clinics in the HealthStream database. Nation-wide, the average score was 79.8%.
Ken Bryan, CEO of Harnett Health applauds the practice’s hard work, “Our entire organization focuses on quality patient experiences, and this is a tremendous accomplishment for Dr. Butler and his staff. We’ve been putting processes in place to make sure our patients feel valued and appreciated, whether they are a patient in one of our hospitals, an outpatient at a clinic, or a patient at one of our primary care practices.”
Brad Butler, MD, board certified family practitioner at Angier Medical says, “This is truly an honor for all of us at Angier Medical Services. Our staff works diligently to provide excellent patient care, and being nationally recognized by HealthStream is an indication we are on the right track.”
HealthStream CEO Robert A. Frist, Jr. said, “We applaud Angier Medical Services’ high-level commitment to excellence in healthcare, and are pleased to recognize their achievement through our presentation of an Excellence through Insight award.”
About Harnett Health
Harnett Health is a private, not-for-profit healthcare system based in Dunn, N.C. The system encompasses a network of facilities throughout Harnett and Johnston counties and has more than 265 credentialed providers and more than 1,000 employees. The system includes Betsy Johnson Hospital in Dunn, N.C. with 101 beds and Central Harnett Hospital in Lillington, N.C. with 50 private inpatient rooms. Services offered through Harnett Health include outpatient rehab/wellness centers in Benson, N.C., Dunn, N.C., and Lillington, N.C., and cardiac rehabilitation services, a breast care center, outpatient cardiac testing and a wound care center in Dunn, N.C. The healthcare system has six physician practices: Angier Medical Services, Coats Medical Services, Dunn Medical Services, Lillington Medical Services, Harnett OB/GYN and Premiere Pediatrics. It also has a Foundation focused on fundraising, providing a personal touch for patients with extraordinary needs, and working to expand access to care for our community. For more information, visit www.harnetthealth.org.
HealthStream (NASDAQ: HSTM) is dedicated to improving patient outcomes through the development of healthcare organizations’ greatest asset: their people. Our unified suite of software-as-a-service (SaaS) solutions is contracted by, collectively, approximately 3.85 million healthcare employees in the U.S. for workforce development, training & learning management, talent management, performance assessment, and managing simulation-based education programs. Our research solutions provide valuable insight to healthcare providers to meet HCAHPS requirements, improve the patient experience, engage their workforce, and enhance physician alignment. Based in Nashville, Tennessee, HealthStream has additional offices in Laurel, Maryland, Brentwood, Tennessee, Pensacola, Florida, and Jericho, New York. For more information, visit http://www.healthstream.com or call 800-933-9293.