Harnett Health now offers a way for you to hold your place in line at the emergency room from the comfort of your home. This service is called ER Express and is available at both Betsy Johnson Hospital in Dunn and Central Harnett Hospital in Lillington.
“Harnett Health continues to provide ways to improve your healthcare experience at our two hospitals,” says Harnett Health President and CEO Ken Bryan. “We recently expanded our WakeMed hospitalist program to include both hospitals, and now we have ER Express at both.”
What is ER Express
ER Express allows patients with non-life-threatening illnesses to go online and hold their place in line at the emergency room.
“This service is especially helpful to people with children who need to arrange for someone to care for them while you are at the ER, if you have an elderly relative that takes a bit more time to get ready to go to the ER, or if you live further away and want to hold your place in line while driving to the ER,” comments Dan Minior, MD, Harnett Health’s Emergency Room Medical Director.
Dr. Minior continues, “Also, please remember this service is for non-life-threatening emergencies only. If you or a loved one is experiencing chest pains, signs of a stroke, or other life-threatening emergency, immediately dial 911.”
How It Works
Visit www.HarnettER.org and select either Betsy Johnson Hospital or Central Harnett Hospital. You can view the next available time to be treated at the emergency room and sign up to select the time that is best for you.
A confirmation e-mail will be sent back to you so you know you are confirmed to be seen in the emergency room at that time. This allows you to remain in the comfort of your home while waiting to be seen instead of waiting in a room full of other sick people.
“I want to stress that in most cases we will be able to see patients who use the ER Express service within about 15 minutes of their scheduled time, but our ER staff must treat patients based on the severity of their illness or injury,” says Dr. Minior. “Should a patient with a life-threatening condition arrive when you do, your time may be delayed. We will do everything we can to see you as close to your ER Express time as possible.”