Physician Practice Portal
ABOUT THE PATIENT PORTAL
What is the patient portal?
The patient portal is a secure, confidential and easy to use website that gives patients 24-hour access to their personal health information from anywhere that has an internet connection. The portal uses encryption technology to deliver secure communication between patients and providers. Patients will need to access the portal using a secure username and password. The patient portal is administered and maintained by FollowMyHealth on behalf of Harnett Health. The portal meets the Stage 2 Meaningful Use objectives required by the American Recovery and Reinvestment Act providing patients the ability to view their health information online.
Is the portal secure?
Your security is important to us. We are committed to protecting your privacy. Your name and email address will be treated with the same care and privacy given to your health records and will never be sold or leased by Harnett Health or follow my health. We use techniques to encrypt, safeguard, and secure your personal information. For more information, please review the Harnett Health Notice of Privacy Practices (NPP).
What information can I access through the portal?
You will be able to see your upcoming appointments, visit history, and results of all labs and imaging procedures completed October, 2013 or later.
How do I sign up for the patient portal?
If there is a valid email on file, or an email is provided at registration, an invitation to create portal account will be sent with detailed steps to walk the patient through the set up process. Patients can also register for an account through myharnetthealth.org
IF YOU DID NOT PROVIDE AN EMAIL ADDRESS while you were a patient, you will need to contact the clinic you were seen to begin this process. You can call the practice directly to request an invitation, or email [email protected].
How will Harnett Health use my email?
You will receive emails if you request a password reset, or when there is new activity on your portal account. Your name and email address will be treated with the same care and privacy given to your health records and will never be sold or leased by Harnett Health or Follow my Health. Your email will NOT be used for any marketing or billing activities.
Can my spouse and I share one patient portal?
No. Medical information is very sensitive in nature and each user must have his/her own access. At this time, Harnett Health is only granting the patient access to his/her medical record on the portal.
Can my spouse and I share the same email address?
No. The portal associates one email address per patient. If two people attempt to enroll with the same email address, it will display an error message.
Will children have access to the portal?
Minors will not have access to the patient portal but, parents/legal guardians will have proxy accounts for those minors that they wish to authorize an account for. At this time only those over age 18 will have access to the patient portal.
Can I send my information to another physician or hospital?
Yes. If the other physicians or clinics are connected to FollowMyHealth.
Who do I contact if I have questions about using the portal?
Call the clinics directly or email [email protected]
What if I forget my username and/or password?
Call the clinics or mail [email protected] to request a login/password reset.
Why can’t I open a PDF or other document?
Can I pay my bills through the portal?
Not currently at the physician practices.